Teenage boy in hoodie

Traded services

Our traded services help provide the best learning environments for our children.

Children’s action team – Education welfare

Education Welfare is committed to supporting schools to raise attainment by working in partnership to improve attendance and safeguard children.

Education Welfare Officers support schools to improve their attendance and reduce persistent absence.


  • Schools will be supported to ensure they meet statutory responsibilities for school attendance and that they have clear and consistent attendance policies and procedures
  • Improved access to education and relevant support services for vulnerable pupils and their families e.g. children missing out on education
  • Improved home/school liaison for identified pupils and their families
  • Improved learning outcomes and life opportunities – especially for those children who are under achieving

More details

Schools will have a named Education Welfare Officer who will receive regular supervision to ensure high standards of professionalism and accountability. They will provide:

  • Annual and termly summary of attendance data
  • A yearly action plan agreed with school and reviewed once a year
  • Regular school visits/contact, as agreed, to discuss referrals, plan and review cases
  • Full range of casework support for identified individual pupils and their families
  • Up to date and accurate record of interventions and feedback on progress
  • Offer of support with initiatives to encourage and promote good attendance as requested e.g. attendance challenges, assemblies, new parents evenings
  • Signposting and liaison with other professionals to support pupil/family, including Team Around the Child, Consultation and Core Group meetings as appropriate
  • Offer of support for Ofsted inspections re attendance issues
  • Offer of training for staff and governors

If a school does not purchase the CAT EW service we will continue to carry out statutory duties under the Education Act 1996 and Children Act 1989. However we will not allocate a named officer, but will ensure these statutory duties are undertaken:

  • General advice on attendance over the phone
  • LA and VA maintained schools 3 visits a year to review attendance and a yearly register audit
  • Attend the first attendance panel meeting

Please note that all schools (including academies) must inform the local authority of any pupil who fails to attend school regularly, or has been absent without the school’s permission for a continuous period of 10 days or more.


This is an annual service which will be invoiced 50% at the end of the summer term and 50% at the end of the autumn term. Any additional costs will be invoiced at the end of the financial year.

Standard terms and conditions apply.

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