How to get in touch

There are many ways in which you can contact Brighter Futures for Children:


Please call 0118 937 3641 and select one of the following options:

Option 1: Children’s Single Point of Access (CSPoA) team to report concerns about a child or young person

Option 2: For our Family Information Service, SEND Local Offer, education enquiries (including school admissions)  and subject access requests.

Option 3:  Together for Families Service (children’s social care, including assessments and pre-proceedings), plus the children looked after, care leavers, SEND and children with disabilities teams.

Option 4: Early years (including our nurseries), early help and our youth offending service. For children’s centres, see the numbers below.

Out of hours

Emergency Duty Service (EDS) is open to the general public for out of hours emergencies only, from 5pm to 9am, Monday to Friday and 5pm Friday to 9am Monday. This includes bank holidays.

If you need to report a safeguarding concern outside of regular working hours, call EDS on 01344 351999  

Other useful numbers:

You can also call 0118 937 3777 option 2 for our Family Information Service, childcare queries, two-year-olds childcare funding, the Children’s Disability Register and for all information on our Reading SEND Local Offer.

Compliments and complaints

If you have a compliment or complaint, please see our compliments and complaints page for full information or call 0118 937 3787. Please do not use the general number above.

Our Freedom of Information requests (FOIs) are handled for us by Reading Borough Council (RBC) through a Service Level Agreement (SLA). Please visit RBC’s website for any FOI requests here.

If you have a Subject Access request (SAR), please also contact RBC. Full information can be found on RBC’s SAR information page here.


For general enquiries:


Brighter Futures for Children
Civic Offices
Bridge Street
Reading RG1 2LU

You can also contact the locations below

Caversham Children’s Centre

114 Amersham Road
Caversham, Reading RG4 5NA
T 01189 372551

Ranikhet Children’s Centre

Ranikhet Children’s Centre
Thurso Close
RG30 4YH
T 07870 155 290

Southcote Children’s Centre

85 Coronation Square
Reading RG30 3QP
T 0118 937 2535

Coley Children’s Centre

St Mary’s & All Saints School
Wensley Road
Reading RG1 6DU
T 0118 937 2535

Whitley Children’s Centre

252 Northumberland Avenue
Reading RG2 7QA
T 0118 937 3894

Sun Street Children’s Centre

Sun Street
Reading RG1 3JX
T 01189 372 551

Pinecroft & Cressingham Children’s Homes
T 0118 937 4203

Youth Justice Service

Katesgrove Community Hub
Elgar Road North
T 0118 937 2420