Young girl and parents or carers in garden

Children’s Social Care

We care deeply about the families we work with and put the welfare and life chances of children and young people at the heart of everything we do.


Children’s single point of access

The Children’s Single Point of Access (CSPOA) is Brighter Futures for Children’s arrangement for you to raise concerns about a child which includes safeguarding and child protection. Having a Single Point of Access allows us to make timely, informed, evidence-based decisions to ensure a child’s safety.

What is the Children’s Single Point of Access?

It is a single point of contact for all early help and children’s social care services, including disabled children. CSPOA is open to all practitioners and the general public.

How do I contact the Children’s Single Point of Access?

There are 3 ways to contact the team:

How will I know if I need to contact the Children’s Single Point of Access?

The Berkshire West Safeguarding Children Partnership (BWSCP), have provided the helpful Reading Threshold Guidance Booklet – October 2019 that breaks down the decision making process. For full information, advice and guidance please use the BWSCP Threshold Page.

If you are still unsure as to whether or not a contact or call is required, please consider the following:

  • What has the child experienced?
  • What support is currently in place for the child?
  • What would happen to the child if there was no intervention?
  • What is going well for the child?

For more advice or information, please look at the Top Tips for Making a Safeguarding Decision.

What will happen once I’ve made contact?

If you have contacted us using the web form, you will receive an automatic reply acknowledging your enquiry. You may be contacted by the team to provide more information.

If you have completed the CSPOA referral form, we will let you know what course of action we intend taking with you within two working days.

Who to contact

0118 937 3641 (Office hours only)
01344 786543 (Out of Hours Emergency Duty Team)
Children’s Single Point of Access Referral Form

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