Every school has a complaints procedure which states the different stages that need to be completed when making a formal complaint about a school. The schools individual complaints procedures should be easily available on their websites.

For advice when considering complaining about a local Reading Borough Council school that your child is attending, contact the School Complaints Parents Helpline on 0118 937 4988.

If your child has an additional need, SEND IASS (formerly Parent Partnership) can help you and you can call them on 0118 937 3421 or visit their website www.readingiass.org.