Child and parents or carers at home

For parents and carers

Brighter Futures for Children provides a range of support and guidance for parents and carers

School complaints – Helpline

Every school has a complaints procedure which states the different stages that need to be completed when making a formal complaint about a school. The schools individual complaints procedures should be easily available on their websites.

For advice when considering complaining about a local Reading Borough Council school that your child is attending, contact the School Complaints Parents Helpline. Tel: 0118 937 4988.

If your child has an additional need, SEND IASS (formerly Parent Partnership) can help you. Tel: 0118 937 3421.