Support for parents and carers

As coronavirus has put extra pressure on families, it’s natural to feel stressed or anxious.

But you’re not on your own – there are many organisations that can support you.


Here is some helpful information and support that’s available, as well some useful resources.

Just click on one of the categories below in this table:


Coping with the impact of coronavirus
  • Qwell is providing online counselling, emotional wellbeing and mental health support for parents, carers and school staff in Reading - see here
  • Barnardo’s provides an online service called See, Hear, Respond which includes tips on managing anxiety, practical advice about how to talk to your children about the pandemic and much more
  • ‘#Coping: ‘Family life during the lockdown’  is an easy-read guide featuring information from various agencies, including the local NHS and the Berkshire West Safeguarding Children’s Partnership.
  • Family Lives offers helpful tips and advice for coping emotionally and practically.
  • There’s useful information here on managing life during the outbreak, from Home Start.
  • The Government produced guidance for parents and carers on supporting children’s mental health and wellbeing.
  • PACT produces weekly newsletters with lots of resources and articles to support parents.
  • Action for Children is offering parent support, online here.
Supporting children and young people during the pandemic
For parents with children with special educational needs
Keeping safe - safeguarding

The coronavirus outbreak has brought new challenges for people living through domestic abuse however support will always be available. It’s important to know that you are not alone.

Need urgent help?

If you’re in immediate danger, call 999Press 55 when prompted if you can’t speak. If you can’t use a voice phone,  register with the police text service – text REGISTER to 999.

More support 

If you’re not in immediate danger, but still need help, there are lots of local and national organisations and people you can talk to.

See this page here for all the support that’s available to you.

  • The Home Office released an awareness campaign and information  on how to get help if you or someone you know is a victim of domestic abuse – read this here.
Online safety
  • Be wary of online loan sharks: The pandemic has caused many families to struggle financially but no matter how much you are struggling, loan sharks are not the answer.

Loan sharks are increasingly using social media to advertise illegal loans and target potential victims – it’s important to remain vigilant when online.

If you are needing financial support, speak to your local Citizen’s Advice Bureau rather than a rogue lender.

To anonymously report any suspected loan shark, email, call the Stop Loan Sharks Helpline on 0300 555 2222 or visit this website  for more info.

  • Child Exploitation and Online Protection Command Centre (CEOP) #OnlineSafetyAtHome campaign has resources to prevent all forms of online child abuse. It is aimed at all ages and can be found here.
  • NSPCC has information about keeping children safe online, guidance on how to have difficult conversations with children and other useful info on their website.
  • Based on the 5 ways to wellbeing, the Children’s Commissioner launched a digital 5 a day campaign to give easy to follow steps to keep  healthy, as our online activity has increased.

Find advice specific for managing your health and wellbeing here

More ideas for you and your family this winter can be found on our activities & things to do page.

For any young people, aged 13+, see activities on our young people’s zone.