Services affected

Updates on services which have either been temporarily suspended, closed, changed or affected by the COVID-19 outbreak.

PLEASE NOTE: BFfC will continue to run essential frontline services, even if some have to be online, by phone, email or through video links.

Update: The Early Years SEND Advisory Service are adapting their their way of working to support families directly during the coronavirus pandemic. Parents with children with SEND can now refer to the service directly, in addition to their child’s education setting. For information on this and to access the parent referral form, see this page.

Update: Vaccines and screening info 

While preventing the spread of Covid-19 is priority, the NHS is urging people to attend all routine vaccination and screening appointments.

As long as those attending appointments, including parents of babies or children, do not have symptoms of Covid-19 or are not self-isolating because someone in the household is displaying symptoms, all scheduled vaccinations and screening appointments should go ahead as normal.

Although some screening appointments may have been rescheduled, please make sure you attend when you receive the new appointment.

See this NHS immunisations factsheet  which may answer some of the questions you may have or see the NHS website for more general information.

New immunisation advice line

Separately from the vaccines provided by your GP, the school aged immunisation programme is currently suspended while schools are closed for non-keyworker children.

If your child has missed a planned immunisation session or clinic appointment during this time please be reassured that as soon as its possible, your child’s school session/ clinic appointment will be re-scheduled. (Please note school-aged immunisations are not given by your GP).

If you have any queries or concerns you can contact the School Aged Immunisation Advice Line, on 07929 185006 from 10:00 – 14:00 Monday to Friday, excluding Bank Holidays.

Update 23 April

Urgent dental care centres (also known as hubs) have been set up to provide care for people with emergency dental problems during the current pandemic.

Patients will need to be referred by a dentist to triage, to determine care needs and treatment.

If you have an urgent or emergency dental condition, first contact a dental practice for a telephone assessment . This could either
be the dental practice you normally attend or a NHS practice nearest to your home. You can find this here.

For out of usual surgery hours, you should call your local out of hours emergency dental service and if you are unsure of their contact details NHS111 will be able to provide this.

For further information, please contact the NHSE/I dental team at

Update 15 April

An evening health visiting phone line has been set up by Berkshire Healthcare, for local residents to call from 4.30-8pm, weekdays. Ring: 07771344503 (during these times). This is in addition to the locality based duty lines.

For more information see the CYPF pages on Berkshire Healthcare’s website.

Update 8 April

UPDATED: Children entitled to a Free School Meal  – vouchers

Parents and carers of children entitled to a free school meal will receive a weekly £15 e-voucher per child. These e-vouchers are available for the major supermarkets including Tesco, Sainsbury’s, Asda, Waitrose, M&S and Morrisons and can be redeemed by parents in store. 

Schools will send these e-vouchers directly to parents and carers via email or parent mail.  Parents and carers who have not received an e-voucher should contact their school directly. 

 Schools with a voucher scheme in place: 

Alfred Sutton Primary
Battle Primary Academy
Caversham Primary
Caversham Park Primary
Emmer Green Primary
English Martyrs RC (VA) Primary
Geoffrey Field Infant
Geoffrey Field Junior
Katesgrove Primary
Manor Primary
New Christ Church CE (VA) Primary
New Town Primary
Oxford Road Primary
Park Lane (Junior & Infants)
Ranikhet Primary
Redlands Primary
Southcote Primary
St Anne’s RC (VA) Primary
St John’s CE (VA) Primary
St Martin’s RC (VA) Primary
St Michael’s Primary
Thameside Primary
The Hill Primary
The Palmer Academy
The Ridgeway Primary
Whitley Park Primary and Nursery
Wilson Primary
Holy Brook
Highdown School
Blessed Hugh Faringdon
The Wren School
Christ the King
Reading Girls
UTC Reading
Cranbury College
Hamilton School

For a child entitled to a free school meal whose school is not listed above, families will be contacted and informed of arrangements to ensure meals are received.

Update 3 April

A full list of schools, nurseries and other under 5 provision available to children of key workers open during the Easter break can be found on Reading Council’s website here.

Whitley Health Visiting Service – read updated information about the service during coronavirus

Update 31 March

The Mental Health Support Team has revised their services following recent government advice around Covid-19. See their updated position statement.

Children’s centres

Our children’s centres, which are in Reading Borough Council buildings are now closed to the public but you can keep in touch via their Facebook page

Our Post-16 service, Elevate, which is based in Reading Library, is still offering a phone and email service: Contact Elevate on 0118 937 2204 or email

Some schools and nurseries are now closed

Not all schools, nurseries and childcare settings in Reading are open at the moment. The following information contains links to web pages that are updated daily.

Secondary and Primary schools:

A list of which are open (for the children of key workers only) and a list of those which are closed, can be found on Reading Borough Council’s website:

Nursery Schools (maintained):

The following three nursery school are still open for keyworker children:

Blagdon Nursery School
Norcot Nursery School
Caversham Nursery School

All details of private, voluntary and independent nurseries closed is available on the Family Information Service website

Childcare settings

This page on FIS lists childcare settings that are still open for key workers to access.

A link to this page is also on the FIS Childcare and SEND Local Offer Childcare landing pages.

Customer complaints, FOIs and Subject Access Requests (suspended from 24 March 2020)

Complaints, FOIs and Subject Access are managed for Brighter Futures for Children by Reading Borough Council, through a Service Level Agreement (SLA).

During the COVID-19 crisis,  we are temporarily suspending this service.

We are not able to take new complaints or enquiries and we are unable to continue to work on your existing case at this time.

We are prioritising social care services, reaching the vulnerable with support and keeping schools and nurseries open for the children of key workers.

We appreciate your support and understanding at this challenging time as we endeavour to maintain essential services while protecting our staff and service users.