Important links & info

Here are important links and useful information, all in one place.


For any Reading residents needing support during this time, or for anyone wanting to volunteer, call the One Reading Community Hub Support and Volunteer line on 0808 1894325 or visit their website.

  • A new charity, the National Bereavement Partnership, has been set up to help people and families affected by the coronavirus  and to provide support in these very uncertain and emotional times, when loved ones may be ill in hospital or have sadly died.

Call the helpline: 0800 448 0800


Escaping abuse is an entirely valid reason for leaving your home during the COVID-19 lockdown. There are many organisations who can help support you to do this as safely as possible. It’s important to know that you are not alone.

How to get help

If you feel you are in immediate danger call 999. Press 55 when prompted if you can’t speak. If you can’t use a voice phone, you can register with the police text service – text REGISTER to 999.

If your situation is not urgent, call the police on 101 or contact Reading Borough Council’s Housing Advice Service on 0118 937 2165 (01344 786 512 after 5pm) to plan your next steps if you need to move home because you are at risk.

If you have any immediate safeguarding concerns about children, please call 0118 937 3641 or email without delay.

  • Berkshire West Safeguarding Children Partnership are committed to helping protect vulnerable children and adults. Their website has lots of information including advice on domestic abuse, emotional health, contact details for support, important safety messages for children and babies and also a dedicated coronavirus page. 
  • The NSPCC helpline is available for advice and support for anyone with concerns about a child: call 0808 800 5000 and email
  • Barnardo’s provide support to families affected by domestic abuse:
  • If you have been the victim of rape or sexual abuse you can contact Solace Supporting men, women and children. 24/7 helpline 0800 970 9952
  • You can also get support from Refuge UK 24-hour helpline: 0808 2000 247
  • Berkshire Women’s Aid:      24/7helpline: 0118 950 4003 or email
  • Women’s Aid has a vast range of information and resources in many different languages.
  • Support for men: Respect have a free men’s advice line available every day: 0808 8010327. You can also have a webchat Weds- Fri. More info on their website.
  • The ManKind Initiative supports male victims of domestic abuse.  Contact their national helpline: 01823 334244 –  available weekdays, 10am -4pm.
  • Many other support and helplines  are listed here.
  • #Youarenotalone: The government has launched a national campaign to help support victims of domestic abuse.


Reading Borough Council buildings now closed to the public

RBC, following the latest government advice, has closed all public buildings. The council will continue to run its essential frontline services but some other services will be pared back or stopped during the crisis.

If you need to contact the council please do so online or by phone on 0118 937 3787.   Those in most urgent need of help will be prioritised.